Contact Our Support Team
Real humans, reasonable response times, no runaround. Here's how to reach us.
How To Reach Us
We keep the contact options simple on purpose. Pick the one that suits you and we'll get back to you.
📧 Email Support
support@bitcoinifex360-ai.com
Typical response time: under 12 hours.
💬 Live Chat
Available from inside the dashboard once you're signed in. Our team is live during standard business hours across major time zones.
🏢 Business Inquiries
business@bitcoinifex360-ai.com
Partnerships, press, and bulk onboarding.
🔒 Security Reports
security@bitcoinifex360-ai.com
If you've spotted something that doesn't look right, let us know.
Support Hours
Most tickets are answered the same day. Our core support window:
- Monday – Friday08:00 – 22:00 UTC
- Saturday10:00 – 18:00 UTC
- SundayLimited (email only)
For anything urgent outside these hours, send an email and we'll pick it up first thing.
Open An AccountBefore You Reach Out
A quick check of our FAQ section often saves time. Common questions about account setup, minimum deposits, withdrawals, and verification are covered there with straightforward answers.
For everything else — from "I forgot my password" to "I think my trade didn't execute properly" — drop us an email with your registered address and a short description of the issue. Screenshots help us sort things out faster.
We read every single message. No bots, no templated replies. That's a promise we've kept since 2024 and don't plan to break.